Stima Sacco CEO Dr Gamaliel Hassan
Panic has gripped Stima Sacco members as the lender’s mobile banking services remain unavailable for the past month.
According to several members, the Sacco, which boasts an asset base of over Ksh40 billion, has been telling its customers that the system has gone offline for an ongoing update.
However, many are sceptical, as such system updates usually take a few hours, or at worst, a day or two.
“Stima Sacco has been offline for almost a month now. They say it’s an upgrade but what upgrade takes a month? I suspect a major heist coming up,” one member tweeted on Sunday, January 29, 2023.
Despite automated responses from Stima Sacco’s customer care team, many depositors remain concerned about the safety of their hard-earned cash and personal data.
In the wake of recent cyberattacks targeting local lenders, Stima Sacco’s prolonged service disruption has left members fearing the worst.
A quick check of the Sacco’s social media pages reveals an influx of complaints from customers who are seeking answers.
In addition to the ongoing system outage, members who have been using Stima Sacco as their salary accounts have reported not receiving their pay for the past month.
This has only added to the anxiety and frustration among depositors.
A quick spot check confirmed that Stima Sacco’s social media pages are awash with complaints from customers, who are growing increasingly frustrated with the lack of action and concrete responses from the bank.
Despite reassurances from Stima Sacco’s customer care team that its branches, ATM channels, and mobile banking services are operational, we still leave many members uncertain about the fate of their funds.
“They are sending us messages confirming some services are back, which you find they’re not when you try. I think they are just trying to give us hope, it’s hard,” an affected client complained.
“I have made over 4 trips to Stima Sacco physically. Systems are down. They have 8 credit officer desks but only 3 are available and 1 is always closed. 4 credit control desks only 2 working. You can’t even withdraw bulk cash from their M-PESA,” a member added.
“We need timelines as to when the portal will be up and running not repeating to us the same song of a system upgrade. Kwani you are the first ones to upgrade a system? A system upgrade lasting over a month with no tangible solutions and even the rest of the services are on and off,” another tweeted.
With no end in sight to the service disruption, members are now wondering if their money is safe with Stima Sacco.
It remains to be seen how the management will address these pressing concerns and restore the confidence of its depositors.
As the situation continues to unravel, we will actively follow the matter to its conclusion and provide our esteemed readers with the latest updates on this developing story.
We believe that it is our duty to hold organizations accountable and ensure that the public is informed about any potential financial threats.
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